For Crisis Applications please call 225.358.4561. Customers must have disconnect notice. NO EXCEPTIONS!

ATTENTION: ALL APPOINTMENTS WILL BE CONDUCTED BY PHONE. PLEASE DO NOT COME TO OUR OFFICE FOR THE APPOINTMENT. APPOINTMENTS MAY BE ASSIGNED TO ANY ONE OF OUR AVAILABLE LOCATIONS.

Applications can also be downloaded here. 

Customers must have applications with required documents for scheduled appointment.   Incomplete applications will be returned to customers and will delay processing and will also require rescheduling.

All applications are processed on a first come first served basis.  

Households reporting zero income must provide additional documentation. 

If all required documents are not received, your application will be determined incomplete; as we cannot process an application without all of the required documents. You will need to reapply.

Note: The Agency reserves the right to request additional documents or clarification for any reason deemed necessary. 

List of Docs to Provide

Failure to provide all required documentation will delay your assistance. We require below documents:

• Housing: Mortgage and Rent Assistance
  • A valid picture of identification for the head of the household
  • Social Security cards for every household member
  • Proof of income for every household member. Household reporting zero income must provide additional documentation.
  • A late rent or mortgage letter / Eviction notice
  • Proof of all the household expenses
  • Proof of a hardship
• HOPWA STRMU: Short-term Rent, Mortgage, and Utility assistance
  • A household must have at least one person verified to have an HIV or AIDS diagnosis
  • The total household income must be at or below 80 percent of the area median income, as defined by HUD
  • The household member must be referred by an HIV service provider
  • A valid picture of identification for the head of the household
  • Social Security cards for every household member
  • Proof of income for every household member
  • A late rent or mortgage letter / Eviction notice
  • Utility disconnect notice
  • Proof of all the household expenses
  • Proof of a hardship
• Utility: Electric (CSBG)
  • A valid picture of identification for the head of the household
  • Social Security cards for every household member
  • Proof of income for every household member
  • A disconnect bill for the current month
  • Proof of residence (A bill or letter addressed to the head of the household)
• LIHEAP Utility: Electric (Crisis) Disconnect Assistance
  • Must have a disconnect notice to apply
  • A valid picture of identification for the head of the household
  • Social Security cards for every household member
  • Proof of income for every household member. Households reporting zero income must provide additional documentation. Last 4 consecutive paycheck stubs.
  • A regular utility bill for the current month
  • Proof of hardship
  • Proof of residence (A bill or letter addressed to the head of the household)
• LIHEAP Utility: Electric (Non Crisis) Assistance
  • A valid picture of identification for the head of the household
  • Social Security cards for every household member
  • Proof of income for every household member. Households reporting zero income must provide additional documentation. Last 4 consecutive paycheck stubs.
  • A regular utility bill for the current month
  • Proof of residence (A bill or letter addressed to the head of the household dated within the last 30 days of application date).
• Income Tax Preparation (Fed & State)
  • A valid picture of Identification - can't be expired (Driver's license, Passport, Military ID, State Issued ID, Employer ID
  • Proof of all income statements needed to complete the tax return
  • Proof of all Social Security cards for all persons included on tax return
  • For direct deposit - bank name, routing and account number
  • Medical Insurance through HealthCare.gov, need form 1095-A
  • Identity Theft Protection PIN number

Please note after reviewing your documents we may request additional information to complete your application.