Thank you for contacting the Office of Social Services. If you are in need of utility, rent or mortgage assistance, please accept our sincere apology for any delay you may be experiencing in scheduling an appointment. Due to COVID-19, we are receiving increased requests for services. Thanks for your patience and understanding. Please be assured we are working diligently to meet the needs of our community.

Due to the COVID-19 pandemic, we are not conducting face to face appointments at this time. You may schedule a phone appointment to receive services, and one of our staff members will give you a call at your scheduled appointment time.

List of Docs to Provide

Failure to provide all required documentation will delay your assistance. We require below documents:

  • Housing: Mortgage and Rent Assistance
    • A valid picture of identification for the head of the household
    • Social Security cards for every household member
    • Proof of income for every household member. Household reporting zero income must provide additional documentation.
    • A late rent or mortgage letter / Eviction notice
    • Proof of all the household expenses
    • Proof of a hardship
  • HOPWA STRMU: Short-term Rent, Mortgage, and Utility assistance
    • A household must have at least one person verified to have an HIV or AIDS diagnosis
    • The total household income must be at or below 80 percent of the area median income, as defined by HUD
    • The household member must be referred by an HIV service provider
    • A valid picture of identification for the head of the household
    • Social Security cards for every household member
    • Proof of income for every household member
    • A late rent or mortgage letter / Eviction notice
    • Utility disconnect notice
    • Proof of all the household expenses
    • Proof of a hardship
  • Medical: Prescription Assistance
    • A valid picture of identification for the head of the household
    • Social Security cards for every household member
    • Proof of income for every household member
    • A copy of the prescription. Proof of the medication needed
    • Proof of all the household expenses
    • Proof of a hardship
  • Utility: Electric (CSBG)
    • A valid picture of identification for the head of the household
    • Social Security cards for every household member
    • Proof of income for every household member
    • A disconnect bill for the current month
    • Proof of residence (A bill or letter addressed to the head of the household)
  • LIHEAP Utility: Electric (Crisis) Disconnect Assistance
    • Must have a disconnect notice to apply
    • A valid picture of identification for the head of the household
    • Social Security cards for every household member
    • Proof of income for every household member. Households reporting zero income must provide additional documentation. Last 4 consecutive paycheck stubs.
    • A disconnect bill for the current month
    • Proof of residence (A bill or letter addressed to the head of the household)
  • LIHEAP Utility: Electric (Non Crisis) Assistance
    • A valid picture of identification for the head of the household
    • Social Security cards for every household member
    • Proof of income for every household member. Households reporting zero income must provide additional documentation. Last 4 consecutive paycheck stubs.
    • A disconnect bill for the current month
    • Proof of residence (A bill or letter addressed to the head of the household dated within the last 30 days of application date).
  • Income Tax Preparation (Fed & State)
    • A valid picture of Identification
    • Proof of all income statements needed to complete the tax return
    • Proof of all Social Security cards
  • Commodities
    • A valid picture of identification for the head of the household
    • Social Security cards for every household member
    • Proof of income for every household member. Households reporting zero income must provide additional documentation. Last 4 consecutive paycheck stubs
    • Proof of residence (A bill or letter addressed to the head of the household dated within the last 30 days of application date)

Please note after reviewing your documents we may request additional information to complete your application.

Information

City of Baton Rouge's Office of Social Services seeks to reduce poverty and help low-income citizens of the City of Baton Rouge to meet critical needs and become self-sufficient.

Locations of City of Baton Rouge's Energy Assistance sites

  • Social Services Administrative Office, 4523 Plank Road ,Baton Rouge,LA 70805
  • Chaneyville Community Center, 13211 Jackson Road,Zachary,LA 70791
  • Charles R. Kelly Community Center, 3535 Riley Street,Baton Rouge,LA 70805
  • Dr. Leo Butler Community Center, 950 East Washington Street,Baton Rouge,LA 70802
  • Dr. Martin L. King Community Center, 4000 Gus Young Avenue,Baton Rouge,LA,70802
  • Jewel Newman Community Center, 2013 Central Road,Baton Rouge,LA 70807
  • Zachary Community Center (Rural Program), 5736 Rollins Road,Zachary,LA 70791

Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.

Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (225) 427-8822 and following the instructions.