Welcome to the City of Baton Rouge's Office of Social Services Appointment Scheduler
Rental, Mortgage, Medication and Energy Assistance
For Crisis Applications please call 225.358.4561. Customers must have disconnect notice. NO EXCEPTIONS!
ATTENTION: ALL APPOINTMENTS WILL BE CONDUCTED BY PHONE. PLEASE DO NOT COME TO OUR OFFICE FOR THE APPOINTMENT. APPOINTMENTS MAY BE ASSIGNED TO ANY ONE OF OUR AVAILABLE LOCATIONS.
Customers must have applications with required documents for scheduled appointment. Incomplete applications will be returned to customers and will delay processing and will also require rescheduling.
All applications are processed on a first come first served basis.
Households reporting zero income must provide additional documentation.
If all required documents are not received, your application will be determined incomplete; as we cannot process an application without all of the required documents. You will need to reapply.
Note: The Agency reserves the right to request additional documents or clarification for any reason deemed necessary.
List of Docs to Provide
Failure to provide all required documentation will delay your assistance. We require below documents:
Housing: Mortgage and Rent Assistance
A valid picture of identification for the head of the household
Social Security cards for every household member
Proof of income for every household member. Household reporting zero income must provide additional documentation.
A late rent or mortgage letter / Eviction notice
Proof of all the household expenses
Proof of a hardship
HOPWA STRMU: Short-term Rent, Mortgage, and Utility assistance
A household must have at least one person verified to have an HIV or AIDS diagnosis
The total household income must be at or below 80 percent of the area median income, as defined by HUD
The household member must be referred by an HIV service provider
A valid picture of identification for the head of the household
Social Security cards for every household member
Proof of income for every household member
A late rent or mortgage letter / Eviction notice
Utility disconnect notice
Proof of all the household expenses
Proof of a hardship
Medical: Prescription Assistance
A valid picture of identification for the head of the household
Social Security cards for every household member
Proof of income for every household member
A copy of the prescription. Proof of the medication needed
Proof of all the household expenses
Proof of a hardship
Utility: Electric (CSBG)
A valid picture of identification for the head of the household
Social Security cards for every household member
Proof of income for every household member
A disconnect bill for the current month
Proof of residence (A bill or letter addressed to the head of the household)
LIHEAP Utility: Electric (Crisis) Disconnect Assistance
Must have a disconnect notice to apply
A valid picture of identification for the head of the household
Social Security cards for every household member
Proof of income for every household member. Households reporting zero income must provide additional documentation. Last 4 consecutive paycheck stubs.
A disconnect bill for the current month
Proof of hardship
Proof of residence (A bill or letter addressed to the head of the household)
LIHEAP Utility: Electric (Non Crisis) Assistance
A valid picture of identification for the head of the household
Social Security cards for every household member
Proof of income for every household member. Households reporting zero income must provide additional documentation. Last 4 consecutive paycheck stubs.
A disconnect bill for the current month
Proof of residence (A bill or letter addressed to the head of the household dated within the last 30 days of application date).
Income Tax Preparation (Fed & State)
A valid picture of Identification
Proof of all income statements needed to complete the tax return
Proof of all Social Security cards
Please note after reviewing your documents we may request additional information to complete your application.
Information
City of Baton Rouge's Office of Social Services seeks to reduce poverty and help low-income citizens of the City of Baton Rouge to meet critical needs and become self-sufficient.
Locations of City of Baton Rouge's Energy Assistance sites
Social Services Administrative Office, 4523 Plank Road Baton Rouge, LA 70805
Chaneyville Community Center, 13211 Jackson Road Zachary, LA 70791
Charles R. Kelly Community Center, 3535 Riley Street Baton Rouge, LA 70805
Dr. Leo Butler Community Center, 950 East Washington Street Baton Rouge, LA 70802
Dr. Martin L. King Community Center, 4000 Gus Young Avenue Baton Rouge, LA,70802
Jewel Newman Community Center, 2013 Central Road Baton Rouge, LA 70807
Zachary Community Center (Rural Program), 5736 Rollins Road Zachary, LA 70791
Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.
Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (225) 427-8822 and following the instructions.
